Questions

Frequently asked questions

The things people actually ask before their first audit.

What's the difference between AEO, GEO, and SEO?

Traditional SEO earns you a place in Google's list of links. AEO and GEO are about being the actual answer AI assistants like ChatGPT and Gemini give when someone asks a question directly, instead of Google. They overlap, but they're not the same game, and doing well at one doesn't automatically mean you're doing well at the other.

My business ranks well on Google. Why wouldn't I show up in ChatGPT?

Because AI assistants and Google don't pull from the same signals. A site can rank fine and still be invisible when an AI is asked directly, because of thin content, missing structured data, or no independent listings for the AI to cross-check against. It's a genuinely common gap, not a sign anything is wrong with your Google ranking.

What happens after I get my audit report?

You'll have a clear score and a list of exactly what's holding your site back. From there it's entirely your call: buy the fix and hand it to your own web person, have us implement it for you directly, or, if the site itself is the real problem, let us build you a new one.

Do you only do audits, or can you build a whole new website?

Both. If a full rebuild makes more sense than patching an old site, we build clean, mobile-first websites designed the right way from day one, set up properly for AI visibility from the very first line of code.

Does this only work for certain types of business?

No. We've tested this across guesthouses, restaurants, trades, retailers and professional services. If customers ever ask an AI assistant about businesses like yours, this applies to you.

Buying and using the fix

What happens after I buy the fix?

We build the complete fix for your specific website and send it to you as a ready to use document. You hand it to whoever manages your site and ask them to copy and paste exactly what's in it. Once it's live, we re-run your score and show you the before and after.

Do I need a developer or webmaster to install it?

Most of the time yes, someone with access to your website needs to paste in the changes. If that's not you, just contact us and we'll install it directly instead.

What if I don't have a webmaster, or I don't even remember how my site was built?

No problem. Just contact us and we'll find out what your site runs on and install it for you directly.

Is there a monthly cost after I've bought the fix?

No. There's no ongoing cost unless you'd like us to keep checking in. If you want us to review your site every month and send small updates to your webmaster, or handle them ourselves, there's a small optional monthly fee for that. Most clients don't need it right away.

How do I know the fix actually worked?

We re-run the exact same test we started with, asking ChatGPT and Gemini the same question, and show you the new score next to the old one. You can also just ask ChatGPT the question yourself.

How long until I see a difference in what ChatGPT or Gemini says about me?

It can take anywhere from a few days to a few weeks. AI systems don't update instantly, they refresh on their own schedule, not the moment your site changes.

What if my score doesn't improve after the fix is installed?

You get your money back in full. If your webmaster ran into trouble installing something, we'll step in and finish it ourselves at no extra charge first, before it ever comes to a refund.

Do you install the fix yourselves, or do I need someone else to do it?

Either way works. If you have someone who manages your site, we'll send them everything ready to paste in. If not, ask us and we'll do it directly.

What exactly do I get when I buy the fix?

A complete, ready to install package built specifically for your website, plus a follow up score once it's live so you can see it actually worked.

Will the fix change how my website looks?

No. Nothing about your design or visible content changes unless it needs to, for example fixing a genuine error. The fix works behind the scenes so AI systems can read your site properly.

What if my website is on Wix, Shopify, or a platform I can't easily edit code on?

That's fine, we check what platform you're on first and build the fix to match it. Some platforms need a slightly different approach, but it's always doable.

Do you need my website password or login?

No. We never ask for or handle your login details. Everything is either handed to your own webmaster to install, or if you'd like us to do it directly, you stay logged in yourself while we work.

Is this a one time fix, or does it need to be repeated?

The fix itself is once off. AI systems and their rules do keep changing though, which is what the optional monthly check in covers for anyone who wants to stay ahead of it.

Do you work with businesses outside South Africa?

Yes. The audit and fix both work for any business, anywhere, we just run the live test using the AI assistants and language relevant to your market.

Is the audit really free, or is there a catch?

It's genuinely free. You only pay if you decide to buy the fix afterward.

Understanding AEO and GEO

What is AEO?

AEO stands for Answer Engine Optimization. It's about making sure AI tools like ChatGPT can find clear answers on your site when someone asks about your kind of business.

What is GEO?

GEO stands for Generative Engine Optimization. It's very close to AEO, just a slightly newer term for the same general idea, helping AI generated answers include and recommend you.

What's the actual difference between AEO and GEO?

Honestly, not much in practice. Think of them as two names for the same goal, showing up correctly when someone asks an AI assistant about your kind of business.

Why doesn't normal SEO work for AI like ChatGPT?

SEO was built for Google, which gives people a list of links to click. AI tools like ChatGPT and Gemini don't give a list, they give one direct answer. A site can be great at SEO and still be invisible to AI, because AI is looking for different things than Google ever asked for.

What is an AI visibility audit?

It's us actually asking ChatGPT and Gemini live, in real time, whether they recommend your business, and checking your website for the specific things AI systems look for before they'll mention you.

How do you test what ChatGPT and Gemini actually say about my business?

We type the exact question a real customer would ask, live, into both ChatGPT and Gemini, and read the real answer. Nothing is guessed or assumed.

Why would ChatGPT recommend my competitor instead of me?

Usually because their site gives AI something clear to work with, like plain facts and real answers to common questions, and yours doesn't yet. It's rarely about them being a better business, just a more AI readable website.

What if AI says something wrong or made up about my business?

This happens more often than people expect. Part of every audit is checking for exactly this, and the fix includes making sure AI has clear, correct facts to pull from instead of guessing.

Does this replace SEO, or work alongside it?

Alongside it. Keep doing normal SEO for Google, AEO and GEO are simply the same idea applied to AI assistants instead.

Why would I need this if my website already looks great?

A good looking website and an AI readable website are two different things. AI doesn't care how nice your site looks, it cares whether it can quickly find plain facts and answers. Plenty of beautiful, professional sites are still completely invisible to AI today.

Do I need to redo this audit again in the future?

Eventually yes, since AI systems keep changing. Most clients come back for a check in every few months, or use the optional monthly plan mentioned above so they don't have to think about it.

Get your free AI visibility audit

Send us your website. We'll test it live against ChatGPT and Gemini and send back your score, no cost, no catch.

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